How to choose a quality Home Care provider

Let’s face it, the goal for most of us is to live independently in our own home for as long as possible. Whether you need help with daily tasks like shopping, or have more specialised personal care or nursing needs, choosing a quality Home Care provider is an important decision.

Having care provided in your own home, at least for as long as possible, is as close to an ideal outcome as you can get. It’s the preferred option for most people and their families. The government provides generous subsidies for Home Care Packages.

Selecting and comparing providers can be overwhelming. You want to make sure that their care is of a high standard and the provider will take the time to get to know and understand you.

Here are 10 questions to consider asking when choosing a Home Care provider:

What do you value?

The way organisations present themselves online or in brochures can tell you a lot about the importance they place on their customers’ quality of life and individual differences. Seek to understand how your values align with what the provider is saying is important to them.

How long have you been in business?

The length of time an organisation has been in business does not necessarily equate to the quality of care. New organisations might realise the importance of focussing on customers, while others may have become complacent. Regardless, make sure they are accredited by the Commonwealth government and meet all the standards. All Home Care Providers must be accredited by the Commonwealth government and operate under Aged Care Quality and Safety Commission Standards.

Will you involve me and my loved ones in decisions about my care?

All Home Care providers are required to involve you and your loved ones in deciding what care and supports will meet your needs. Your care needs will be tailored to you – your preferences, needs and goals. This is then captured in a Care Plan.

Will you ensure there is a good match between me and my carer?

You may have preferences or special needs to consider such as language considerations or you’d prefer someone more outgoing or who enjoys a hobby you enjoy. Find out if the provider can match you with support workers you will enjoy spending time with.

Will I receive care from the same people?

It is difficult to receive good care if different people show up every week, this can be particularly unsettling if you’re receiving personal care. A good Home Care provider will be concerned with continuity of care and ensure there is a pool of care workers who you are familiar with.

Do you directly employ support workers or rely on contract workers?

Directly employing carers may result in greater consistency of training and conditions. Having directly employed care workers means that the staff are supported, trained properly, and have ongoing support from the provider they work for. This can also help with creating a better match between you and your support workers.

Do you conduct a home visit before starting the service?

Customer and family members should discuss the kind of care needed with a Care Manager. This will help you determine if a provider can meet your specific needs. Look for an organisation that includes a home visit as part of their services and takes the time to understand your needs and preferences.

Where can I access reviews or testimonials from your customers?

Review testimonials and see what customers say about their experiences. A good provider prides itself on positive feedback and will make this freely available.

What qualifications, experience and training do carers have?

Find out if carers’ credentials are regularly updated and undergo a thorough, professional testing and screening process. Ask the provider if ongoing training is provided and if mandatory police checks occur regularly.

If I am unhappy with my carer, will you listen to my complaint and find a solution?

Find out if there is a formal complaints process and determine whether you feel confident that it will be followed up and resolved if you have a concern.

Finding the right Home Care provider can be overwhelming, but there’s no need to do it alone. CareAbout can help you by providing you with advice, and support and match you with a reliable provider who can meet your needs. Speak to us to find the right match for you.