The My Aged Care (MAC) system can feel stressful, overwhelming, and plainly, confusing – you’re definitely not alone. CareAbout matches you with a Home Care Provider (instead of giving you a list of hundreds), solely based on your personal needs.100% free and independent.
We understand how complex and stressful aged care is – that’s why we strive to cut through the noise.
Our Care Experts offer a 1:1 match with a quality provider – solely based on who you are, and what you need.
135,000+
Australian families helped
10+ Years
Connecting families with quality care
6,200+
Trustpilot reviews
All States
NSW, VIC, QLD, SA, WA, TAS, ACT, NT
Simply complete a short online questionnaire (it only takes a few minutes). Here, we'll ask about your current My Aged Care (MAC) funding, your Home Care Package (Level 1-4) or Support at Home (Classifications 1-8), your location, and of course, the kind of support you're looking for. Whether it's for nursing, domestic help, or transport – there are no wrong answers.
One of our dedicated, expert-led Care Advisers will call you at a time that best works for you. With absolutely no pressure or rush, our dedicated team takes the careful time to genuinely understand yourself and your situation. Whether you're newly approved for Support at Home, under a transitional Home Care Package, looking to switch from an existing provider, or find quality in-home aged care for your loved one – we're here for all of it. And it's most important to us, that you feel seen and heard.
Based on everything you disclose with us, we'll recommend a quality Support at Home provider from our handpicked network of vetted providers. If we wouldn't leave our loved ones to them, then we definitely wouldn't leave them to you. When you agree with our recommendation, we'll handle the introduction and the paperwork. But if it doesn't feel right, we'll always have a back-up plan with another option. And all of this comes at zero cost to you.
We've helped over 135,000 families across Australia to find the quality aged care they deserve. Real life, real stories, real people. And here's what they had to say about us:
“I was trying to use the My Aged Care website to find a provider but it was so overwhelming — thousands of results with no way to tell which ones were actually good. CareAbout made it simple. Billy found us a Level 3 provider in Sydney within days. I wish I'd called them first.”
Trustpilot
“I searched 'my aged care find a provider' and found CareAbout. Best decision I made. They matched my mother with a wonderful home care provider near us in Melbourne. The whole service was free — I couldn't believe it.”
Trustpilot
“We needed to switch our home care package provider urgently. CareAbout handled everything — explained the exit fees, found us a much better provider, and there was zero cost to us. So much easier than the myagedcare.gov.au service finder.”
Trustpilot
“Dad was approved for a Level 2 Home Care Package but we had no idea how to choose a provider. CareAbout walked us through everything and matched him with a fantastic local provider in Adelaide. The care has been excellent.”
Trustpilot
If you’ve already attempted to navigate the government’s My Aged Care Service Finder – you’ll know this to be true: There are thousands of results, and no way of telling who’s actually any good – and as equally important, who can be called to help you? That’s exactly where CareAbout comes in.
Here’s how our process differs:
| Feature | My Aged Care Service Finder | CareAbout ✓ |
|---|---|---|
| Cost | Free | Free |
| How it works | Search by postcode yourself | Experts match you with a vetted provider |
| Provider vetting | Lists all approved providers (thousands) | Vetted network only |
| Personalisation | Filter by location & service type | Matched to your funding, needs & preferences |
| Support | Self-service | Dedicated Care Advisor by phone |
| Time to find a provider | Hours of research | Quick questionnaire + expert callback |
| Reviews | No reviews shown | 6,200+ Trustpilot reviews |
| Help switching | No | Yes — full switching support |
Just received your My Aged Care approval? Whether you've been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we'll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit.
Get started Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. And it doesn't need to be stressful or time-consuming. We'll walk you through the exit fees, and manage the entire transition to finding a better provider – with no gap in care.
Get started Looking for a quality nursing home or residential aged care facility? We know how emotionally difficult this decision can be. We'll help you compare options based on quality ratings, location, and availability – and be with you every step of the way.
Get started Just received your My Aged Care approval? Whether you've been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we'll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit.
Get started Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. And it doesn't need to be stressful or time-consuming. We'll walk you through the exit fees, and manage the entire transition to finding a better provider – with no gap in care.
Get started Looking for a quality nursing home or residential aged care facility? We know how emotionally difficult this decision can be. We'll help you compare options based on quality ratings, location, and availability – and be with you every step of the way.
Get started In-home aged care in Australia is currently funded through one of two programs: Home Care Packages (Levels 1-4) and more recently, the new Support at Home program (Classifications 1-8). Both are government-funded through My Aged Care. Let’s take a look at what each program covers:
| Funding Level | Annual Budget |
|---|---|
| Transitioned Home Care Packages | |
| Transitioned HCP Level 1 | $10,987 |
| Transitioned HCP Level 2 | $19,319 |
| Transitioned HCP Level 3 | $42,055 |
| Transitioned HCP Level 4 | $63,758 |
| Support at Home Classifications | |
| Classification 1 | $10,731 |
| Classification 2 | $16,034 |
| Classification 3 | $21,966 |
| Classification 4 | $29,696 |
| Classification 5 | $39,697 |
| Classification 6 | $48,114 |
| Classification 7 | $58,148 |
| Classification 8 | $78,106 |
All participants have access to these services regardless of classification level. Your budget determines how many hours you can access.
Up to 16 weeks, maximum two episodes within a year
Therapy-led recovery to improve or maintain independence
12-week program, may be extended up to 16 weeks
Dedicated palliative funding to support comfort and dignity at home
Tiered funding as assessed
Safety equipment and home upgrades to support mobility and independence
If you’ve heard the term ‘Support at Home,’ and aren’t quite sure what this means – you’re definitely not alone. Effective 1 November 2025, the Australian Government introduced a new program called Support at Home (SAH), an aged care reform that’s replaced both the former Home Care Packages (HCPs) and Short-Term Restorative Care (STRC). If you’re currently the recipient of a Home Care Package (Level 1 – 4), your package remains unchanged, and instead, you’re automatically transitioned under this new unified framework, which sees an expansive 1 – 8 Classification Levels.
Alternatively, if you’re new to applying for aged care funding, you’ll be assessed under the new Support at Home framework.
Here’s the high-level information you need to know (and in plain English without any confusing terms):
Regardless of which program you’re under, one thing remains the same: You have the right to choose your own provider. And that’s exactly where CareAbout comes in. We personally match you with a vetted provider who suits your needs, your location, and your funding level – whether that’s a Home Care Package or a Support at Home Classification.
Support at Home introduces 8 Classification Levels with funding categories for Clinical Care, Independence, and Everyday living. The aim is to better match funding to what you actually need — rather than fitting you into a one-size-fits-all level. Your contribution may also change depending on your financial situation.
Our Care Advisors stay on top of every update so you don’t have to. Whether you’re on an existing Home Care Package or starting fresh under Support at Home, we’ll walk you through it — step by step, in your own time.
1 July 2026: Price caps are being introduced for Support at Home services — designed to give you more transparency and control over what providers can charge.
No earlier than 1 July 2027: The Commonwealth Home Support Programme (CHSP) is expected to be phased out. If you’re currently on CHSP, there’s no immediate action needed — but it’s worth planning ahead.
If you're currently the recipient of a Home Care Package (Level 1–4), your package stays in place – you're automatically grandfathered in. Our dedicated Care Advisers can help you to understand your available options under both programs. Simply freecall 13 13 00 – no cost, no obligation.
Call 13 13 00
FAQs
We hear these questions every day — and they’re all good ones. If yours isn’t answered here, simply call us on 13 13 00 and we’ll walk you through it.
There are two main ways. You can search the government's My Aged Care Service Finder, which lists all approved providers by location. There are currently 900+ providers nationwide. Alternatively, you can use CareAbout's free matching service: We thoroughly vet providers and only work with a handpicked panel of trusted and compliant providers. From here, we personally match you based on your allocated funding level, location, and specific care needs – saving you an immense amount of time, stress, and resources. We both match you and book an appointment with the provider you agree to. Simply call 13 13 00 or complete our online questionnaire.
CareAbout connects you with quality Home Care Package providers across Australia – including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra, and select regional areas. Simply enter your postcode, and we'll locate vetted providers (from our handpicked panel) who suit your specific care needs and allocated funding level.
Support at Home (SAH) is the Australian Government's new aged care program, which has replaced the former Home Care Packages (HCPs) system since 1 November 2025. Support at Home offers a unified, single framework embodying an expansive 8 classification levels (1-8), based on your assessed care needs, with annual budgets ranging from $10,731 (Classification 1) to $78,106.35 (Classification 8). To be approved for Support at Home funding, you need to first be assessed through My Aged Care. Alternatively, existing Home Care Package recipients are automatically transitioned to Support at Home with their allocated funding amount.
Nothing at all. CareAbout is a 100% free and independent service. We vigorously vet the select providers we choose to work with – if we wouldn't trust these providers with our own family, then we definitely wouldn't leave them to you. For each successful referral made, we're paid a referral fee from the provider. This is how we're able to continue CareAbout in helping older Australians and their families to find quality care nationwide. There's never a cost to you – no hidden fees, no obligations. And ultimately, the final decision is only your choice to make.
Yes, absolutely. Under My Aged Care rules, you have the right to change your Home Care Package provider at any time. Some providers charge an exit fee (typically 2–4 weeks of the package value), but our Care Advisors can help you understand your specific situation and make the switch seamless — with no gap in care.
Depending on your package level, services can include: personal care (showering, dressing, grooming), domestic assistance (cleaning, laundry), meal preparation, transport to appointments, nursing care, physiotherapy, occupational therapy, podiatry, and social support and companionship. Your dedicated Care Adviser can help you understand exactly what's available at your level.
The My Aged Care Service Finder is the Australian Government's online tool for searching aged care providers by location and service type. While comprehensive, it lists all approved providers without quality filtering or personalised recommendations. Instead, CareAbout offers a more guided alternative – we vet providers and match you based on your specific needs at no cost.
CHSP (Commonwealth Home Support Programme) provides entry-level support services for people with lower care needs, such as basic domestic help or transport. Home Care Packages (Level 1 – 4) provide more comprehensive, coordinated, and funded care for those with greater needs. Under the new Support at Home aged care reform, CHSP will be phased out by no earlier than 1 July 2027, and fully transitioned into the new framework. If you're on CHSP and your needs are increasing, please speak to My Aged Care about being reassessed for Support at Home. From here, CareAbout can assist you to navigate your aged care journey with greater confidence, by matching you a quality Support at Home provider only based on your personal needs.
