The My Aged Care (MAC) system can feel stressful, overwhelming and plainly, confusing – you’re definitely not alone. CareAbout matches you with a Home Care Provider (instead of giving you a list of hundreds) only based on your personal needs. 100% free and independent.
We understand how complex and stressful aged care is – that’s why we strive to cut through the noise.
Our Care Experts offer a 1:1 match with a quality provider – solely based on who you are, and what you need.
135,000+
Australian families helped
10+ Years
Connecting families with quality care
6,200+
Trustpilot reviews
All States
NSW, VIC, QLD, SA, WA, TAS, ACT, NT
This classification is suited to eligible care participants who require intermediate support for residing safely at home.
Once funding is allocated, you have 56 days to enter a Home Care Agreement with your chosen provider
Work with your provider to create a personalised care plan that fits your needs and budget
Not happy? You can change providers at any time — your funding follows you, not the provider
Simply complete a short online questionnaire (it only takes a few minutes). Here, we'll ask about your current My Aged Care (MAC) funding, your Home Care Package (Level 1-4) or Support at Home (Classifications 1-8), your location, and of course, the kind of support you're looking for. Whether it's for nursing, domestic help, or transport – there are no wrong answers.
One of our dedicated, expert-led Care Advisers will call you at a time that best works for you. With absolutely no pressure or rush, our dedicated team takes the careful time to genuinely understand yourself and your situation. Whether you're newly approved for Support at Home, under a transitional Home Care Package, looking to switch from an existing provider, or find quality in-home aged care for your loved one – we're here for all of it. And it's most important to us, that you feel seen and heard.
Based on everything you disclose with us, we'll recommend a quality Support at Home provider from our handpicked network of vetted providers. If we wouldn't leave our loved ones to them, then we definitely wouldn't leave them to you. When you agree with our recommendation, we'll handle the introduction and the paperwork. But if it doesn't feel right, we'll always have a back-up plan with another option. And all of this comes at zero cost to you.
We've helped over 135,000 families across Australia to find the quality aged care they deserve. Real life, real stories, real people. And here's what they had to say about us:
“Desi was so informative, answering all my questions. Nothing was too much trouble to explain. Set up an appointment with a provider who I speak to next Monday 30th March 2026. Desi reassured me it would all be completed by my deadline on 9th April. Thank you Desi.”
Trustpilot
“I searched 'my aged care find a provider' and found CareAbout. Best decision I made. They matched my mother with a wonderful home care provider near us in Melbourne. The whole service was free — I couldn't believe it.”
Trustpilot
“We needed to switch our home care package provider urgently. CareAbout handled everything — explained the exit fees, found us a much better provider, and there was zero cost to us. So much easier than the myagedcare.gov.au service finder.”
Trustpilot
“Very quick response after an online query. The information provided by Karen was very comprehensive and clearly explained. Only one provider was recommended after Karen explained her reasons for the choice and she made an appointment for a Case Manager to visit us at home the following week.”
Trustpilot
If you’ve already attempted to navigate the government’s My Aged Care Service Finder – you’ll know this to be true: There are thousands of results, and no way of telling who’s actually any good – and as equally important, who can be called to help you? That’s exactly where CareAbout comes in.
Here’s how our process differs:
| Feature | My Aged Care Service Finder | CareAbout ✓ |
|---|---|---|
| Cost | Free | Free |
| How it works | Search by postcode yourself | Experts match you with a vetted provider |
| Provider vetting | Lists all approved providers (thousands) | Vetted network only |
| Personalisation | Filter by location & service type | Matched to your funding, needs & preferences |
| Support | Self-service | Dedicated Care Advisor by phone |
| Time to find a provider | Hours of research | Quick questionnaire + expert callback |
| Reviews | No reviews shown | 6,200+ Trustpilot reviews |
| Help switching | No | Yes — full switching support |
Just received your My Aged Care approval? Whether you've been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we'll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit.
Start Now Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. And it doesn't need to be stressful or time-consuming. We'll walk you through the exit fees, and manage the entire transition to finding a better provider – with no gap in care.
Explore How Looking for a quality nursing home or residential aged care facility? We know how emotionally difficult this decision can be. We'll help you compare options based on quality ratings, location, and availability – and be with you every step of the way.
Discover More Just received your My Aged Care approval? Whether you've been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we'll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit.
Start Now Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. And it doesn't need to be stressful or time-consuming. We'll walk you through the exit fees, and manage the entire transition to finding a better provider – with no gap in care.
Explore How Looking for a quality nursing home or residential aged care facility? We know how emotionally difficult this decision can be. We'll help you compare options based on quality ratings, location, and availability – and be with you every step of the way.
Discover More 
FAQs
We hear these questions every day — and they’re all good ones. If yours isn’t answered here, simply call us on 13 13 00 and we’ll walk you through it.
A Transitioned Home Care Package Level 3 supports people with intermediate care needs. You're allocated <strong>$42,055.30</strong> per year in funding. Our Care Adviser can further explain how this all works, before matching you with a trusted provider who can maximise your funding. Our Care Adviser can further explain how this all works, before matching you with a trusted provider who can maximise your funding.
The Australian Government's new aged care reform, Support at Home (SAH), has replaced both the former Home Care Packages (HCPs) system and the Short-Term Restorative Care (STRC) program. Support at Home now offers a single national program providing a unified framework with an expansive eight classification levels. Your Support at Home funding is held by Services Australia, not your provider – keeping you in greater control. When you've been assessed and allocated funding, our dedicated Care Advisers can explain exactly what your Classification means for your personal situation.
Your package can cover a wide range of services: gardening, house cleaning, social support, personal care (bathing, dressing), meal preparation, transport to appointments, allied health (physio, OT), and more. Your provider will work with you to create a care plan that fits your needs.
No. CareAbout's matching service is 100% free for customers. We vigorously vet the select providers we work with. For each successful referral, we're paid a fee from the provider. This is how we're able to continue CareAbout and helping older Australians and their families nationwide. There's no obligation either – you're free to choose any provider you like.
If you're already the recipient of a Home Care Package, your package remains unchanged. You're now "grandfathered in" under the new Support at Home (SAH) program, which automatically applies to new entrants. Either way, CareAbout can help you transition, find and/or switch to a better provider.
Most families are matched within one phone call, which typically takes between 20-30 minutes (of course, every call is personal and will vary based on the extent of your needs). Our dedicated Care Advisers know which providers have availability in your area and only match you based on your specific needs, allocated budget and personal preferences.
Yes. CareAbout handles the entire switching process, which includes exit fees, the timing of your transition, and of course, ensures there's no gap in your care. Many families switch to get better service or lower fees, which we can also explain via a freecall to 13 13 00.
