Support At Home now brings everything under one roof: Eight levels of coverage, capped provider fees, and the freedom to choose who cares for you. Connect with a Care Adviser and get matched with a vetted provider, completely free.
Find A Support at Home Provider Share your care needs, location, and classification level, and be matched with the right, vetted provider for you. 
Find A Nursing Home We'll help you to locate a renowned residential aged care home available near you. 
Prefer to talk to someone? Call us at 13 13 00 — free, no obligation The new aged care reform, Support at Home (SAH), has replaced the former four-level Home Care Packages (HCPs) and Short-Term Restorative Care (STRC) with a unified model, complete with an expansive eight classification levels to assure even complex care needs are catered for.
Under Support at Home (SAH), eligible older Australians aged 65+, or Aboriginal/Torres Strait Islander aged 50 or older, whom wish to continue living safely and independently at home, are first formally assessed by My Aged Care, and are then allocated funding for one of eight Classification levels.
Whether it’s a helping hand with the cleaning that you need, assistance with nursing and/or physiotherapy (Clinical Care), or greater personal care with showering or dressing, Support at Home is intended to provide you with the support you need to continue residing safely and autonomously at home.
If you’re currently receiving a Home Care Package (HCP), you’re automatically transitioned to the new Support at Home program with no re-application needed. Under the ‘no worse-off’ policy, your unspent funds are carried over.
Support at Home launched
HCPs and STRC retired
Capped pricing commenced
Service price caps implemented
CHSP to be transitioned to SAH
Fully phased out and integrated
If you’ve heard the term ‘Support at Home’ and aren’t quite sure what it means, you’re not alone. It can be just as confusing as it is overwhelming to understand these changes, and that’s exactly why we’re here. We believe no one should ever feel alone when seeking the quality aged care they deserve.
Here’s what you need to know (in plain English without any fancy jargon):
Our dedicated and passionate Care Advisers are constantly up-to-date with the latest industry changes and news, while working hard to keep our community informed at all times.
Whether you’re the recipient of an existing Home Care Package or starting fresh under Support at Home, our team is here to walk you through all of it – step by step, and at your own pace. Because finding quality care should be a choice, never a compromise.
We understand how confusing and isolating the aged care system can be. We’re here to cut through all of the noise and get straight to the answers you need. So, if you’re looking for yourself, or on behalf of a loved one, we’ll be here to CareAbout you.
1 July 2026: Government-set price caps to be introduced for every Support at Home service with all-inclusive rates, providing you greater transparency and control over what providers can charge.
No earlier than 1 July 2027: The Commonwealth Home Support Programme (CHSP) is expected to be fully phased out. If you’re currently on CHSP, there’s no immediate action needed, but it’s worth planning ahead.
You're assessed and allocated funding for one of 8 Classification levels based solely on your needs. Budgets are issued and reviewed every three months (instead of annually), and you can carry unspent funds over into the next quarter (capped at $1,000 or 10% of your quarterly budget – whichever's higher).
| Funding Level | Annual Budget |
|---|---|
| Support at Home Classifications | |
| Classification 1 | $10,731.00 |
| Classification 2 | $16,034.45 |
| Classification 3 | $21,965.70 |
| Classification 4 | $29,696.40 |
| Classification 5 | $39,697.40 |
| Classification 6 | $48,114.30 |
| Classification 7 | $58,148.15 |
| Classification 8 | $78,106.35 |
All participants have access to these services regardless of classification level. Your budget determines how many hours you can access.
Up to 16 weeks, maximum two episodes within a year
Therapy-led recovery to improve or maintain independence
12-week program, may be extended up to 16 weeks
Dedicated palliative funding to support comfort and dignity at home
Tiered funding as assessed
Safety equipment and home upgrades to support mobility and independence
If you’ve already attempted to navigate the government’s My Aged Care Service Finder – you’ll know this to be true: There are thousands of results, and no way of telling who’s actually any good – and who can you call to help you? Well, that’s where CareAbout comes in.
Here’s how our process differs:
| Feature | My Aged Care Service Finder | CareAbout ✓ |
|---|---|---|
| Cost | Free | Free |
| How it works | Search by postcode yourself | Experts match you with a vetted provider |
| Provider vetting | Lists all approved providers (thousands) | Vetted network only |
| Personalisation | Filter by location & service type | Matched to your funding, needs & preferences |
| Support | Self-service | Dedicated Care Advisor by phone |
| Time to find a provider | Hours of research | Quick questionnaire + expert callback |
| Reviews | No reviews shown | 6,200+ Trustpilot reviews |
| Help switching | No | Yes — full switching support |
We understand how complex and stressful aged care is – that’s why we strive to cut through the noise.
Our Care Experts offer a 1:1 match with a quality provider – solely based on who you are, and what you need.
135,000+
Australian families helped
10+ Years
Connecting families with quality care
6,200+
Trustpilot reviews
All States
NSW, VIC, QLD, SA, WA, TAS, ACT, NT
Fast-track your journey by calling us directly. Speak to one of our friendly Care Advisers, and we can help you to navigate the system with greater confidence.
Call 13 13 00
FAQs
We hear these questions every day — and they’re all good ones. If yours isn’t answered here, simply call us on 13 13 00 and we’ll walk you through it.
Support at Home (SAH) is the Australian Government's new aged care program launching 1 November 2025. It replaces Home Care Packages (HCPs) and Short-Term Restorative Care (STRC) with a single, simplified national program. The Commonwealth Home Support Programme (CHSP) will also transition into Support at Home by July 2027.
Eligibility includes Australians aged 65 and over, Aboriginal and Torres Strait Islander people aged 50 and over, and younger people with disability or special needs in some circumstances. You'll need an assessment through My Aged Care using the new Single Assessment System.
Support at Home has 8 classification levels (replacing the old 4 Home Care Package levels). Classification 1 provides around $10,732 per year for basic support, scaling up to Classification 8 at $78,106 per year for complex care needs. Your classification is determined by your assessed care needs.
If you're currently on a Home Care Package, you'll automatically transfer to the Support at Home program on 1 November 2025 — no reapplication needed. Your unspent HCP funds will transfer to your new Support at Home account under a no-worse-off approach.
Yes — under the new program, participants can carry over up to $1,000 or 10% of their quarterly funding (whichever is greater) to the next quarter. This gives you more flexibility in how you use your budget.
Contributions depend on your financial situation and the type of service. Clinical support services have no participant contribution. Independence services range from 5% (full pensioners) to 50% (self-funded retirees). Everyday living services range from 17.5% to 80%. A lifetime cap of approximately $130,000 on non-clinical costs protects against excessive expenses.
CareAbout's service is 100% free for families. Our Care Advisors will help you understand your Support at Home classification, compare vetted providers in your area, and match you with the right provider based on your needs, location, and preferences — saving you from stress, hours of research, and waiting on hold.
If there are delays in your assessment or funding allocation, you may be eligible for interim funding at 60% of your classification budget. Priority ratings (High, Medium, Standard) determined during your assessment help manage wait times.
