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What Is Support at Home?

The new aged care reform, Support at Home (SAH), has replaced the former four-level Home Care Packages (HCPs) and Short-Term Restorative Care (STRC) with a unified model, complete with an expansive eight classification levels to assure even complex care needs are catered for.

Under Support at Home (SAH), eligible older Australians aged 65+, or Aboriginal/Torres Strait Islander aged 50 or older, whom wish to continue living safely and independently at home, are first formally assessed by My Aged Care, and are then allocated funding for one of eight Classification levels.

Whether it’s a helping hand with the cleaning that you need, assistance with nursing and/or physiotherapy (Clinical Care), or greater personal care with showering or dressing, Support at Home is intended to provide you with the support you need to continue residing safely and autonomously at home.

If you’re currently receiving a Home Care Package (HCP), you’re automatically transitioned to the new Support at Home program with no re-application needed. Under the ‘no worse-off’ policy, your unspent funds are carried over.

If you’ve heard the term ‘Support at Home’ and aren’t quite sure what it means, you’re not alone. It can be just as confusing as it is overwhelming to understand these changes, and that’s exactly why we’re here. We believe no one should ever feel alone when seeking the quality aged care they deserve.

Here’s what you need to know (in plain English without any fancy jargon):

What Will I Need to Contribute?

Under Support at Home, your personal co-contribution to your care, is strictly dependent on your financial situation and the type of service you’re receiving (Clinical Care services are fully funded).

We hear these questions every day — and they’re all good ones. If yours isn’t answered here, simply call us on 13 13 00 and we’ll walk you through it.