Find a My Aged Care Provider: At A Glance 🔎
- Provider types in the tool: Home care, residential aged care, respite, day therapy centres, and Short-Term Restorative Care — searchable by suburb or postcode.
- Star ratings: Residential aged care homes get a 1–5 star rating across compliance, residents’ experience, staffing and quality of care — visible inside the My Aged Care provider tool.
- Compare before you commit: Get quotes from 2–3 providers, check fees and inclusions, and ask about service agreement terms before signing anything.
- Wait times: Once you give a provider your referral code, activation typically takes 1–4 weeks for home care and 1–2 weeks for residential care.
- Phone: Call My Aged Care on 1800 200 422 to use the provider tool, or CareAbout on 13 13 00 for free human-assisted matching.
Call CareAbout on 13 13 00 or visit careabout.com.au — no cost, no obligation
If you’re looking for an Aged Care Home, a Commonwealth Home Support Program (CHSP) provider, a Support at Home provider or some short term care, the My Aged Care website has a tool that can help you to find your local Aged Care providers.
Before you find an Aged Care provider and use their services, you must first register and be assessed by My Aged Care. If, after your assessment, you’re approved for any Aged Care services, you will receive an approval letter explaining which services you are eligible for. Each service will have a specific code attached to it — this code can be given to your chosen provider/s in order to activate your funding and begin your services.
Find a provider tool
There are a lot of Aged Care providers in the market and trying to choose one can be overwhelming. The My Aged Care website has a “find a provider tool” which can help you to narrow down the Aged Care providers in your local area.
If you have been approved for council services (Commonwealth Home Support Program), respite services, or an Aged Care Home, the Find a Provider Tool can be quite helpful.
However, if you have been given a Support at Home Package it may not be as simple. There are over 900 Home Care Package providers in Australia, so even if the tool helps you to narrow the search down to your specific location, you may still find there are way too many to sort through on your own.
CareAbout can help you find a great match
If you are looking for a Home Care Package provider, the Find a Provider Tool can be a good start — but it doesn’t help you gain much insight into each provider’s services, fees, or approach.
Let us help you find a vetted provider in your area that meets your budget and your care needs.
Finding an Aged Care Provider: The Numbers
- 3,000+ providers · 9,100 services: Australia has more than 3,000 registered aged care providers delivering care through 9,100 services — including 909 home care providers and 736 residential care providers. (GEN Aged Care Data, AIHW, 2024)
- 299,000 admitted in 2023–24: Including 102,000 to home care and 75,600 to permanent residential care. 74% of home care admissions were first-time recipients. (GEN Aged Care Data, AIHW, 2024)
- 65% not-for-profit operated: Not-for-profits operate 65% of home care services and 57% of residential care services. Home care providers grew 29% between 2017 and 2024, reflecting rising demand for in-home support. (GEN Aged Care Data, AIHW, 2024)
Before You Choose a Provider
- Register and get assessed: If you haven’t already, apply for Support at Home and complete an aged care assessment to be approved for services.
- Compare on fees, services, and standards: Once approved, it’s worth comparing providers across weekly fees, package inclusions, and Aged Care Quality Standards ratings before you commit.
- Dementia support: If you need support for a loved one with dementia, look for providers experienced in dementia-specific care.
- Short-term relief: If you need a break, consider respite care — check providers with respite availability.
Sources
- GEN Aged Care Data, AIHW, Providers, Services and Places in Aged Care, 2024 — gen-agedcaredata.gov.au
- GEN Aged Care Data, AIHW, Admissions into Aged Care, 2024 — gen-agedcaredata.gov.au
“When families tell our advisers they’ve been scrolling through the My Aged Care website trying to pick a provider, it’s always the same story — there are hundreds listed and they all look the same on paper. What my team can offer is what’s not on that website. Our advisers only work with vetted providers. They know the ones who actually call you back, who explain their fees upfront, and who genuinely care about their clients. That’s the insight you get from a team that does this every single day.”
— Nicki Powell, Head of Aged Care Adviser Team, CareAbout
8+ years in the aged care industry | Helping senior Australians navigate the aged care system