Home Care made easy

We help you understand which Home Care Services are best suited to your needs and find a reliable care provider who is right for you.

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We help thousands of people every month with Home Care We help thousands of people every month with Home Care

What Home Care options are available?

Having care provided in your own home is as close to an ideal outcome as one can get. The following Home Care options are available in Australia:

1

Privately Funded Care

Private Home Care is self-funded care services provided in your own home. They are not subsidised by the Australian Government.

2

NDIS (Disability)

The National Disability Insurance Scheme (NDIS) is a new way of assisting people with permanent disability to get the support they need

3

Home Care Package

A Home Care Package is a pool of funds provided by the federal government . The Packages are designed to help older Australians to remain safely at home

4

Palliative Care

Palliative care is person-centred care that helps people with a progressive, life-limiting illness to live as fully and comfortably as possible.

What is Home Care?

Home Care is a service whereby you receive a variety of care services in your own home. You do not have to travel anywhere or get dressed up to leave the house! A carer will travel to you and provide you with care and support in your own home.

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Reduce the burden of choosing a Home Care provider

Quality Home Care providers

The providers we recommend have been carefully evaluated and selected so that you know the choice you make is one you can trust

Providers with fair fees

We are committed to fair fees and to finding providers who can offer you great care for your money

Get clear answers

Our team of expert advisers will clearly explain how the system works and how to access the support you need

Frequently Asked Questions

Do I have to pay an exit fee when switching Home Care providers?

This depends on what was disclosed in the Home Care Agreement. An exit fee for switching Home Care providers is not mandatory, but it can only be deducted from your unspent home care funds if It is disclosed in the Home Care Agreement you enter into and agree to in advance.
What is an admin fee?

While Home Care providers charge a case management fee for the costs involved in creating your care plan, and conducting home visits for assessment and review purposes, there are additional costs involved in administering your care plan, managing your budget, and co-ordinating carers. These costs are covered by an admin fee your Home Care provider may charge you, and will vary from one provider to the next.
What is a daily fee?

Home Care providers are allowed to charge a basic daily fee, in addition to their other fees, while Aged Care Homes all charge a daily care fee. With Home Care the basic daily fee is added to your budget, effectively increasing what you are able to spend on care and support.

In Aged Care Homes the daily care fee covers day-to-day costs including meals, laundry, and cleaning services.
What is an income-tested fee?

An income-tested fee is a fee you might be asked to pay towards your Home Care. It is separate to the basic daily fee and is calculated based on your annual income not on your assets.

Your income is assessed during the process of applying for a Government Funded Home Care Package, but is reviewed quarterly for any changes. Annual and lifetime caps also apply to income-tested fees and you and your Home Care provider will be notified whenever you reach your annual or lifetime cap.
What is the average cost of Home Care?

All levels of Home Care Packages are made up of a subsidy from the Australian Government. You may need to contribute to the Package out of your own pocket. However, the amount that you pay is influenced by several factors including whether or not your chosen Home Care provider charges you a basic daily fee, along with an income-tested fee you may have to pay based on your income (assessed at the start of each quarter).

More recently the Australian Government introduced annual and lifetime caps that apply to any income-tested fees you may have to pay. This is monitored by the Department of Human Services, and they will notify both you and your Home Care provider whenever you have reached your annual or lifetime cap.