My Aged Care is a free government service that aims to make it easier for older people, their families, and carers to find information on government-funded Aged Care services in Australia. Their services are accessible via the My Aged Care website. 

Are you looking for Aged Care services in Australia? If so, it’s probably likely you’ve heard of My Aged Care. Before you get started with any Aged Care services in Australia, you will need to register with the government organisation, My Aged Care.

The system can be a little difficult to navigate, so we’ve put together a simple guide to introduce you to My Aged Care and their registration and assessment process.

What is My Aged Care?

My Aged Care is the main entry point into the Aged Care system in Australia. It is a government organisation responsible for registrations and assessments relating to Aged Care services. Through My Aged Care, older Australians can register, create an account, and organise to be assessed to determine their Aged Care subsidy eligibility and needs. Government subsidies are available for Residential Aged Care Homes and Home Care Packages.

What are My Aged Care Services?

There are three most common type of my aged care support services available for older Australians :

  • Commonwealth Home Support Programme (CHSP) – low level support obtained through a Regional
    Assessment Service (RAS) assessment
  • Home Care Packages (HCP) – more complex in-home care and community support, obtained through an Aged Care Assessment Team (ACAT) assessment.
  • Residential Aged Care Facility (RACF) – high care in a residential aged care facility where they
    receive 24 hour care if required, obtained through an ACAT assessment.
my aged care services

The best option among the top three is the My Aged Care Home Care Packages that gives you more funds and services while still living at home.

If you are applying for a Home Care Package, there are four types of Home Care package levels available, which offer different types of funding for each level. See the image below:

home care packages levels 1-4

How do I contact My Aged Care?

You can get in touch with My Aged Care through their website here or by calling them on 1800 200 422.

Who is eligible for My Aged Care?

If you are 65+ (or 50+ for Aboriginal and Torres Strait Islander people), you may be eligible for government-funded Aged Care services.

Anyone who meets the above criteria is eligible to register and to be assessed through My Aged Care, but this does not necessarily mean that you will be approved for government funding.

How do I get a referral to My Aged Care?

You do not need a referral to My Aged Care, you can simply register yourself with My Aged Care via their website or by calling 1800 200 422.

What is My Aged Care referral code?

A My Aged Care referral code is a unique number assigned to an individual when their Home Care Package is approved by the My Aged Care team. This code is required to access services and supports from a wide variety of providers.

For more information, read this article about My Aged Care Referral Code

My Aged Care Registration

Before you can access any government-funded Aged Care services, you must be registered with My Aged Care. To register, you need to call My Aged Care and answer a range of questions to help them determine your individual needs and current situation.

For more information, read this step-by-step guide on how to register with My Aged Care

My Aged Care assessment

After you register with My Aged Care, you may be referred for an assessment.  My Aged Care will organise the assessment with an Aged Care Assessment Team (ACAT) staff member. The ACAT member will travel to your home to assess you, running through a number of questions to determine the amount of support you might need.

For more information, read this article about ACAT assessment

My Aged Care portal

If you have a MyGov account, you can sign into the My Aged Care portal using your MyGov login details. This portal will allow you to see your client record, view and update your personal information, and see your interactions with My Aged Care including your assessment status, support plan and service information.

For more information, read this article about My Aged Care portal.

My Aged Care service finder and find a provider tool

The My Aged Care website includes a service finder where you are able to search for certain services and a My Aged Care Find a Provider tool to find providers in your area.

After selecting the type of care you are looking for and entering your postcode, you can pick from a list of services including personal care, therapy services, dementia care, continence and many others. After selecting all of the services you’d like to receive, you will see a list of all the providers in your area who can deliver your chosen services.

Sometimes the list of providers can be huge! How are you meant to choose? My Aged Care don’t show any reviews or any mention of the quality of the providers in these lists, so it can be very difficult to make a choice.

CareAbout makes the task of choosing a Aged Care provider much easier – we’ve done all the hard work and shortlisted for you. The providers on our panel have all been thoroughly screened, so you can be assured that they are high quality and have transparent fees. Find out more about the hidden fees you could encounter.

My Aged Care fee estimator

This tool is found on the My Aged Care website and is used to provide an estimate of the fees you might be required to pay for either a Aged Care Package or if you were to move into a Nursing Home. It is an estimate only. It takes into account your annual income plus your assets (if using the estimator for an Aged Care Home, your assets are not required for the Home Care Package fee estimation).

Click here to access the fee estimator.

If you’re still confused and would like to chat to an expert on Aged Care options, contact CareAbout Today!