How to switch your Support at Home Package Provider

Changing your Support at Home Package provider is a straightforward process that can significantly improve your wellbeing and peace of mind. This guide explains the steps and shows you the smartest way to switch to a provider who truly understands and supports you.

The 4-Step Guide to Switching Your Support at Home Provider

Follow these steps to ensure a smooth transition to a better care experience.

It can be scary making the leap to change your Support at Home package provider but it is important that you are receiving quality care at good value. CareAbout has put together some easy steps for you to follow, ensuring you are undertaking the correct process to change your Home Care provider.

Step 1: Find a new Support at Home provider

This is the most important step. While you could start calling individual providers, the process of changing care providers can feel overwhelming when trying to assess quality and find the right match.

To switch Support at Home providers, do not cancel your existing provider until you have found a new one. If you need help finding a new provider that best meets your needs and budget, speak to an Aged Care adviser at CareAbout. We can help work out your needs and discuss the fees and services that are right for your unique situation.

Call CareAbout to get the most out of your Support at Home Classification budgett – we’ll help you find the right option for you based on services, value and fees!

You have the power to switch providers if you are not happy with the one you have.

Step 2: Notify Your Current Provider in Writing

Notify your current Support at Home provider that you are switching provider and give them a date you wish services to cease. Most providers require you to give them at least 14 days’ notice (though some ask for 4 weeks, so make sure you check!) that you are changing care providers.

It’s best to notify them in writing, preferably by email.

Here is an example of what you could write (use it if you like):

To whom it may concern,

I am writing to advise you that I am changing care providers. I wish my final services to be delivered on [insert date]. My new services will be delivered by [insert provider] and any unspent funds need to be directed to them.

Regards,

[your name]

Make sure you get a response to your request.

Step 3: Notify My Aged Care

Notify My Aged Care that you are changing care providers and ask them to provide you with a referral code to give to your new provider. This is called a ‘reactivating home care services code’. You can do this over the phone by calling My Aged Care on 1800 200 422 or via your personal portal on the My Aged Care website.

Step 4: Confirm Your Start Date and Relax

The final step is to coordinate the transition to complete your switch. Ensure your new provider knows the exact date your services with the old provider will end. This guarantees you have continuous, uninterrupted care. For more detailed official information, the government has a ‘transferring home care services to another approved provider’ fact sheet which outlines these responsibilities.

Ensure you’re aware of the following before you make the switch!

  • Check whether or not your existing provider has special conditions.
  • Make sure that your existing provider knows the date that their service is to end, and the new provider knows the date on which they are to start. That way you will have continuous service.
  • If you cease your arrangement with your existing provider before finding a new provider, you have 56 calendar days to enter into a new Home Care Agreement with a new provider before your Package is withdrawn.
  • The start day for the new provider must be on or after the last day with the existing provider.
  • Changing providers could save $$ in fees. So don’t hesitate to change if you find yourself in a high-fee arrangement. Remember, the lower your fees, the more money you have for your care.

How CareAbout can help you switch providers

f you want help to change your Support at Home provider, contact CareAbout. CareAbout can help you locate and, importantly, choose the Home Care services that are right for you. With a strict 12-step vetting process and deep knowledge of the sector, CareAbout ensures that every provider we recommend meets the highest standards of quality and care, giving you peace of mind that your new provider will deliver safe, reliable, and personalised support.

Find A Quality Provider


With CareAbout, quality Home Care is just a click away!

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