Skip to main content

News

Milestone alert: 5,000 Trustpilot reviews!

Reading time: 3 minutes

TrusttPilot 5000 Reviews Banner

We’re thrilled to share a monumental milestone with you – CareAbout has officially reached 5,000 reviews on Trustpilot! And a phenomenal 84% of those are 5-star reviews!

This achievement means so much to us, and we couldn’t have done it without our incredible customers and dedicated team.

Calum Buchanan, CareAbout’s Chief Operating Officer, shares our delight: “Reaching 5,000 reviews on Trustpilot is a testament to the incredible trust and support from the families we’ve helped navigate the complexities of aged care. At CareAbout, our mission remains clear, to guide Australians with confidence and connect them to exceptional care providers. This achievement reaffirms that we’re making a real difference in people’s lives. Thank you for allowing us to be part of your journey.”

A big thank you to our lovely customers

To everyone who has taken the time to share their experience with CareAbout on Trustpilot, thank you! Your feedback not only helps us grow but also guides others who are navigating the aged care system.

A shout-out to our amazing team

We’d also like to give a huge thank you to our passionate and hardworking team. You’re the heart of CareAbout, and your commitment to helping families find the right care solutions shines through every single day.

How we’re celebrating

One of the ways we’re marking the occasion is with a $5,000 donation to Carers Australia – the national peak body representing Australia’s unpaid carers.

Carers Australia works to improve the health, wellbeing, resilience and financial security of carers and to ensure that caring is a responsibility that’s shared by family, community and government. A mission that strongly resonates with all of us here at CareAbout.

Looking ahead

While we’re celebrating this milestone, we know our work is ongoing. We’ll continue to listen to your feedback, refine our services, and find new ways to make the care journey as seamless as possible for all our customers.

Thank you for trusting CareAbout and for being part of our journey to 5,000 reviews. Here’s to the next 5,000 … and beyond!

If you haven’t shared your experience yet, we’d love to hear from you. Your feedback doesn’t just help us; it helps others find the support they need. Together, we’re building a community that values care, compassion and connection.

Meet some of our happy customers …

Click here to read more customer reviews

Written by Dilshan Nanayakkara,

Last updated

What our customers are saying

Customer testimonials

Very helpful and explained everything

CareAbout has been very supportive and informative. They have a wealth of knowledge and have helped me to make the best decisions for care for my mother and her particular needs.

Ian Ross

Home Care for self

careabout-ian-and-guitarr

Great service

Keith was so helpful and explained everything clearly. He made an appointment with a provider to help us and made the process seamless. We had the appointment today and are feeling very confident that we will be well cared for.

Francine Mulder

Home Care

careabout-jenny-knitting

The CareAbout team was thorough

The CareAbout team was thorough and very helpful with matching my dad with the right care provider. They asked a number of questions in relation to my dad and what care he would require moving forward. Would recommend CareAbout if you're looking into a care provider or wanting to change care providers.

Rebecca

Home Care for Dad

woman-holding-cup

CareAbout made it so easy to find a nursing home

I was desperately looking for a nursing home that can provide respite care for my dad. Thankfully CareAbout has made it so easy. With just a few phone calls in the morning I was given a list of the suitable nursing homes, and in the afternoon I was able to find one that can accept my dad. Thank you for a great service!

Hung Bui

Nursing Home

careabout-shoot-yonneke-032

Absolutely outstanding help and support

To be honest I didn’t expect much from CareAbout as I thought it would be an online only support, however my expectations were soon exceeded with the quality of help, support and continuous phone call follow ups to make sure I found an aged care facility for my dad. Billy made the process so easy and took the stress out of finding a suitable aged care facility.

Oliver

Nursing Home

careabout-mario-smiling