135,000+
Australian families helped
No one should ever feel stuck in a rut. Quality care is a priority, not just another number
The Numbers Behind Our Care
10+ Years
Connecting families with quality care
6,200+
Trustpilot reviews
No surprises, no sales pitch – just a straightforward and friendly call to understand who you are, and what you need from a provider. Simply tell us what your provider isn’t getting right, and we’ll take it from there.
Switching Providers Made Simple
Tell Us About Your Current Provider
Step 1 Tell Us About Your Current Provider Complete a short online questionnaire (just a few minutes). Tell us your current Home Care Package level or Support at Home Classification, who you’re with now, where you’re located, and what isn’t working – whether that’s slow communication, high hourly rates, unclear statements, or an out-of-date care plan. There are no wrong answers.
Speak With A Real Person About Your Options
Step 2 Speak With A Real Person About Your Options One of our dedicated Care Advisers will call you at a time that works for you. We’ll listen to what’s not working with your current provider, walk you through the vetted providers available in your area, and explain exactly what a switch looks like – from notice periods to handover dates. Absolutely no pressure or rush, just clear, honest answers.
Switch With Zero Gap In Care
Step 3 Switch With Zero Gap In Care Based on everything you’ve shared, we’ll recommend a quality provider from our handpicked, vetted network – and handle the introduction, the paperwork, and the handover. You stay covered the whole way through. If the new provider doesn’t feel like the right fit either, we’ll always have a back-up plan. And all of this comes at zero cost to you.
Whether you’re not satisfied (or just frustrated) with your current home care provider, needing to help a loved one leave an aged care home that isn’t right, or simply, looking to explore better options – we’re here through all of it.
Support At Every Step of Your Journey
Switch Your Home Care Provider
Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. We’ll manage the entire transition, coordinate the handover with both providers, and make sure there’s no gap in care – at zero cost to you.
Find Your First Home Care Provider
Just received your My Aged Care approval? Whether you’ve been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we’ll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit, first time.
Switch Your Home Care Provider
Not getting the care you (or your loved one) deserve? You have every right to change providers at any time. We’ll manage the entire transition, coordinate the handover with both providers, and make sure there’s no gap in care – at zero cost to you.
Find Your First Home Care Provider
Just received your My Aged Care approval? Whether you’ve been assigned Level 1, 2, 3, or 4, or Classification 1–8 under Support at Home, we’ll match you with a vetted provider near you who genuinely understands your needs. No cost, no obligation – just the right fit, first time.
Sometimes it’s clear as day: Your services aren’t being delivered to satisfaction, your care managers are constantly changing, or your provider’s inconsistent or just gone quiet. Other times, it’s a culmination of all those little things adding up: An out-of-date care plan, statements you can’t decipher, hourly rates that feel high for what you’re actually getting, or the plain lack of communication.
To help you identify when it’s time, here are the four signs we hear of most often from families who decide to switch:
How Do You Know When It’s Time to Switch?
High hourly rates, low value in return
You’re paying premium rates for cleaning, nursing, or personal care – but the visits feel rushed, the carer changes every time, or you’re being charged for time that doesn’t seem to show up in the home. If you can’t see where your funding is going, something’s wrong.
You don’t know what’s left in your budget
You should always know how much of your Home Care Package or Support at Home funding is left, what’s been spent, and on what. If statements are confusing, infrequent, or impossible to get hold of – that’s a red flag, not a quirk.
Your care plan is out of date
Your needs change over time – and your care plan should keep up. If no one’s reviewed it in 12+ months, or it still reflects the situation you were in when you first signed up, you may be missing out on services your funding could cover.
It takes days to get a callback
If you can’t reach your provider when you need them – for a question, a roster change, or an emergency – that’s not a service, that’s a subscription. A good provider answers, calls back, and treats your time with respect.
Not Sure Where to Begin? Connect With A Care Adviser
Switching can feel like a big decision, especially if you’re not sure what providers are out there, what your funding actually covers, or how long the handover takes.
Our dedicated Care Advisers will listen to your situation, explain your options, and tell you honestly whether switching makes sense for you – independent, no cost, no obligation.
We hear these questions every day — and they’re all good ones. If yours isn’t answered here, simply call us on 13 13 00 and we’ll walk you through it.
FAQs
Frequently Asked Questions About Switching
Customer testimonials
Very helpful and explained everything
CareAbout has been very supportive and informative. They have a wealth of knowledge and have helped me to make the best decisions for care for my mother and her particular needs.
Ian Ross
Home Care for self
Great service
Keith was so helpful and explained everything clearly. He made an appointment with a provider to help us and made the process seamless. We had the appointment today and are feeling very confident that we will be well cared for.
Francine Mulder
Home Care
The CareAbout team was thorough
The CareAbout team was thorough and very helpful with matching my dad with the right care provider. They asked a number of questions in relation to my dad and what care he would require moving forward. Would recommend CareAbout if you're looking into a care provider or wanting to change care providers.
Rebecca
Home Care for Dad
CareAbout made it so easy to find a nursing home
I was desperately looking for a nursing home that can provide respite care for my dad. Thankfully CareAbout has made it so easy. With just a few phone calls in the morning I was given a list of the suitable nursing homes, and in the afternoon I was able to find one that can accept my dad. Thank you for a great service!
Hung Bui
Nursing Home
Absolutely outstanding help and support
To be honest I didn’t expect much from CareAbout as I thought it would be an online only support, however my expectations were soon exceeded with the quality of help, support and continuous phone call follow ups to make sure I found an aged care facility for my dad. Billy made the process so easy and took the stress out of finding a suitable aged care facility.
Oliver
Nursing Home
