If you’re uncertain about where to start, or are lost in the aged care maze, you’re sure to find solace in Jo’s heartwarming story. With a little help from CareAbout, Jo was able to find the aged care support needed.
Older Australians are a stoic lot, they value their independence and understandably, prefer to stay living independently in their own homes for as long as possible.
But when managing day-to-day activities starts to feel challenging and you have health concerns, it can be an utterly heavy and emotional time – and knowing where to turn for help, can feel just as isolating as it complicated.
Difficulty In Navigating the Aged Care Maze
When Jo Buchanan lost the use of her right leg, it made daily tasks, such as driving and grocery shopping impossible without assistance. She realised that she needed Home Care support to remain living independently in her home but was confused about what type of aged care support she needed.
I lost the use of my right leg and so I had to be on crutches, and I couldn’t drive anymore. I couldn’t do the shopping; I couldn’t do anything, so I had to find a Home Care Package provider. And so, I went onto the internet looking for one, but I came across CareAbout instead – it said they could help people find the right one.
Like most people, Jo was nervous when it came to finding a Home Care provider for herself. She was worried about who she could or couldn’t trust, particularly when it came to such a weighty decision around care in her own home.
Jo searched on the internet and found CareAbout. She hoped that CareAbout would be as trustworthy as they claimed to be, and that CareAbout would help her find a quality Home Care provider close to her home who could help meet her basic care needs.
When I first went on to look at it, I hoped, well, okay I have to be honest… I hoped that CareAbout was what they claimed to be. I didn’t know because they said that they would help to get me something close to where I live, and this happened, but of course, I didn’t know whether it would be like that or not.
Connecting With CareAbout
Jo first spoke with Roland, a CareAbout Adviser, who clearly explained the Home Care support options that would be most suitable for Jo. Jo was pleasantly surprised by the authenticity of their conversation and immediately felt a sense of safety and trust.
I contacted CareAbout, and it was fantastic so that’s how I got onto CareAbout. It was the person there, I think it was Roland, who I was talking to in the beginning, and he was just amazing. He was obviously very genuine and so he helped me to find the right home care package.
Jo’s goal was clear: To remain living independently in her home. She needed low-level care that included assistance with grocery shopping and housework. Roland at CareAbout understood Jo’s requirements and quickly narrowed down a list of potential Home Care Package providers.
Among the options presented by Roland, one provider stood out.
He was obviously genuine; he was also very caring, and I felt safe. I think that is an important word to use…I felt really excited actually because I felt like I found what I needed.
Jo felt safe and assured by Roland’s caring approach, which extended beyond their initial conversation. His continued support and follow-up calls reassured her that she was in good hands.
Jo’s Message to People Looking for Home Care Help
Jo’s message to anyone embarking on the journey of finding a Home Care provider is clear: “Go straight to CareAbout.” She has already shared her positive experience with friends who had been looking for assistance through CareAbout, and they, too, have found the help they needed.
CareAbout helped Jo find her Home Care Package provider quickly and effortlessly. Knowing that she had found the support she needed to maintain her independence, Jo felt a sense of relief and excitement.
To listen to Jo’s complete customer story with CareAbout, in her own words, simply watch the video below:
