Do I have to pay an exit fee when switching Home Care providers?

No, you don’t! As of 1 January 2023, Home Care providers are no longer allowed to charge exit fees. This means that you have much more flexibility when it comes to choosing a provider. If you’re not happy with your current provider, there are no financial barriers to prevent you from moving your Home Care Package to a new one.

What is an admin fee?

While Home Care providers charge a case management fee for the costs involved in creating your care plan, and conducting home visits for assessment and review purposes, there are additional costs involved in administering your care plan, managing your budget, and co-ordinating carers. These costs are covered by an admin fee your Home Care provider may charge you, and will vary from one provider to the next.

Home Care providers are allowed to charge a basic daily fee, in addition to their other fees, while Aged Care Homes all charge a daily care fee. With Home Care the basic daily fee is added to your budget, effectively increasing what you are able to spend on care and support. In Aged Care Homes the daily care fee covers day-to-day costs including meals, laundry, and cleaning services.

Whats is an income tested fee?

An income-tested fee is a fee you might be asked to pay towards your Home Care. It is separate to the basic daily fee and is calculated based on your annual income not on your assets. Your income is assessed during the process of applying for a Government Funded Home Care Package, but is reviewed quarterly for any changes. Annual and lifetime caps also apply to income-tested fees and you and your Home Care provider will be notified whenever you reach your annual or lifetime cap.

What is the averag cost

All levels of Home Care Packages are made up of a subsidy from the Australian Government. You may need to contribute to the Package out of your own pocket. However, the amount that you pay is influenced by several factors including whether or not your chosen Home Care provider charges you a basic daily fee, along with an income-tested fee you may have to pay based on your income (assessed at the start of each quarter). More recently the Australian Government introduced annual and lifetime caps that apply to any income-tested fees you may have to pay. This is monitored by the Department of Human Services, and they will notify both you and your Home Care provider whenever you have reached your annual or lifetime cap.

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There are a number of government subsidies for In-Home Care you may be able to tap into while you’re waiting for your home care package level 1-4 support.

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What can Home Care Package funds be used for?

Home Care Package funds give you choice and flexibility. They are consumer-directed, which means you can use the funds the way you want! You can choose exactly which Home Care services you want to help you stay safely in your home.

Transport
Check-ins and Wellbeing
Domestic Assistance
Meals and Grocery Shopping
Social Support
In Home Nursing
Respite Care
Personal Care
Home Maintenance
Home Modification
Health Services
Gardening

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Understand your Home Care options

We care about you and our first step would be to understand your loved ones' care Home Care needs. We’ll also explain the complexities involved in the Home Care Placement process and how we can simplify it for you.

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You’ll only be matched with handpicked quality Aged Care Providers near you that are a right fit for your care needs. We know how to ask all the tricky questions you may not have considered.

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Our service won’t cost you a thing. Our Advisors can guide you through the complex My Aged Care processes and connect you to the Home Care providers, experts and resources you need!

Frequently Asked Questions

Can I upgrade or downgrade my Home Care Package Level?

Yes, your Home Care or Aged Care Package level can be reassessed if your care needs change, allowing you to potentially upgrade to a more suitable Home Care Package level. Contact CareAbout for more information or call us on 13 13 00.
Can I change my Home Care Package provider if I’m not satisfied with their services?

Yes, you can change Home Care providers if you’re not satisfied.

Need help switching a provider? Speak to one of our care advisors on 13 13 00.
How long does it take to get a Home Care Package after assessment?

The waiting time for a government Home Care Package can vary based on your assessed level of Home care Package and local demand. You will be placed on a national priority queue while you are waiting for your Home Care Package to be allocated.
Is there a cost associated with Home Care Packages?

Yes! There are different types of fees associated with your My Aged Care – Home Care Packages such as basic daily fees, an income-tested fee (if applicable), admin fees or more. However, there are financial hardships provisions in place to ensure affordability.
How many levels of Home Care Packages are there?

There are four levels of Home Care Packages: HCP Level 1 (Basic Care Needs), HCP Level 2 (Low-Level Care Needs), HCP Level 3 (Intermediate Care Needs) and HCP Level 4 (High-level Care Needs). You may be eligible for up to $59,593 each year from the Australian Government to subsidise in-Home Care Services, from a Home Care Package Provider of your choice. Wonder if we include the amount for each level?

Call us today on 13 13 00 and get free, no-obligation access to our team of Aged Care Specialists.

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