Level 2 Home Care Packages
This level is ideal for those with low-level care needs seeking support to maintain independence at home. Learn about services, hours, and how to choose a provider.
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*Please note: Since 1 November 2025, the former four-level Home Care Package program has since transitioned to the new Support at Home program, now with an expansive eight levels, which you can learn more about in our simplified guide here.
Aged Care Package Levels: Level 2 Explained
A Level 2 Home Care Package provides individuals with a low to moderate level of Home Care assistance. At this My Aged Care level, you or your loved one still have a fair level of independence, but may require some support at home.
Explore the new Support at Home classification levels here.
What Does A Level 2 Home Care Package Cover?
With a HCP Level 2, you’ll receive Home Care assistance with day-to-day domestic and social activities. These can include help with household tasks such as cleaning and meal preparation.
This Level 2 Home Care Package is now classified as a Transitioned HCP Level 2 under the new aged care program, Support at Home. To see what’s changed since Support at Home (effective 1 November 2025), please see our all-inclusive guide here.
As the recipient of a My Aged Care Level 2 Home Care Package, you also get to choose your approved Home Care Package provider.
Some of the most common services a Transitioned HCP Level 2 is used for are:
- Domestic or household tasks such as cleaning, dusting, laundry, and dishes
- Household maintenance
- Gardening services such as lawn-mowing, weeding, and ensuring garden paths are safe and hazard-free
- Transport services
- Meal preparation
- Personal care services
- Social activities
How Much Is A Level 2 Worth?
Eligible care recipients of a Level 2 Home Care Package will receive an annual government subsidy of $19,319.45 paid directly to the provider. It’s important to note, that while the former Home Care Packages’ program comprised a basic daily fee and a fortnightly fee, the new Transitioned HCP Level 2 under Support at Home is no longer structured this way.
A Special Note On Fees Under the NEW Support at Home (SAH) Program
If you previously contributed fees under the Income Tested Fee (ITF) arrangement and are a Grandfathered client, which means, you either held or were approved for a Home Care Package (HCP) on or before 12 September 2024 – you were automatically transitioned to the Support at Home program under the “no worse off” policy.
Ultimately, this means that your co-contributions under the new Support at Home program will be equal or less than what you paid before. Here, it’s also worth knowing that the basic daily fee no longer applies under Support at Home.
If you would like to gauge your co-contribution or potential out-of-pocket costs, simply use our free calculator here.
How Do I Apply For Aged Care Funding?
You can apply for aged care funding via the My Aged Care (MAC) portal or simply call MAC at 1800 200 422. Once you have applied, My Aged Care will arrange for an assessor to visit you in your home and determine the level of care you need.
Am I Eligible For A Level 2 Home Care Package?
You may be eligible for Support at Home funding if you are aged 65 years of age or above, are an Australian resident, and require assistance with tasks at home. Aboriginal or Torres Strait Islander individuals are eligible for a Home Care Package from 50 years old.
Find A Provider You Can Trust for Your Level 2 Home Care Package
Finding the right Home Care provider and understanding your Home Care Package (now, Support at Home) can be challenging. We exist to cut through the noise and simplify an otherwise complex, overwhelming and stressful system.
We believe that no one should ever feel alone when seeking the quality aged care support they deserve, simply freecall our dedicated, expert-led team at 13 13 00, and we’ll be here to CareAbout you.
CareAbout helps carers and their loved ones select and navigate the various Home Care options available. For experienced advice in understanding Home Care, please contact our team for a personalised discussion.
To learn more about individual Home Care Package Levels:
