If you currently have a Home Care Package (HCP) and receive support from the Commonwealth Home Support Program (CHSP), your care will be combined under one provider through the new Support at Home services system. This ensures simpler access, consistent aged care service pricing, and easier coordination with Support at Home providers.

Until July 2026, Support at Home providers can set their own prices for Support at Home services, as they currently do under Home Care Packages. Of course, prices must be reasonable, transparent, and reflect the real cost of delivering aged care services. If you’re ever hesitant at all, about the current pricing schedule set by your provider – simply call CareAbout at any time at 13 13 00 for your free review.

Exceptional circumstances apply when no suitable Support at Home provider is available to meet a participant’s needs. For example, in remote areas, where the person has specific cultural or language needs, or when they require ongoing complex or end-of-life care. A family member can only be paid if it’s approved under these circumstances, forms part of the care plan, and meets all quality, safety and pricing requirements under the Aged Care Act 2024.* *Please note: This is general information based on government documentation, not legal or compliance advice.

In most cases, family members can’t be paid as Support at Home providers, except in exceptional circumstances.

If you move into a residential aged care facility, your current Support at Home services will end.

Yes. Most Support at Home providers will continue under the new system, so your care should remain unchanged. If your provider doesn’t transition, you’ll be able to choose another approved provider with consistent aged care service pricing. If you need to switch providers or require further support understanding this change, simply contact CareAbout here.