What we’re about

Our mission

To make choosing the right care clear and simple. CareAbout is here to listen, support and guide you through care options that are right for your individual needs. We aim to make care easy to understand and compare. So you can take the next step with dignity and confidence.

Our values

You always come first. We value and respect you as an individual. Everything we do is about allowing you to make personal choices about your care. And we do it with a passion. CareAbout insists that our care providers meet strict standards, and share our people-first values. You’ve come to the right place.

100% independent

You’ve got our full attention. CareAbout’s only business is expert advice. We don’t own any of the providers we offer to you – our recommendations are based entirely on your needs. There’s no mark up on care services we arrange, so you’ll pay the same as going direct to the provider. Our expert, no-obligation advice is free to you.

How we make money

CareAbout’s expert advice costs you absolutely nothing. It’s the care provider that pays for our expertise through a marketing fee when you start receiving care. Our initial care recommendations are free, but if you choose a higher level of guidance we charge a fixed fee. Don’t worry, we’ll let you know before that happens.

Privacy and data

Your privacy is protected

We apply strict policies to protect your information. Our comprehensive privacy policy explains everything in detail – including the information we collect, what we pass on, and your rights and responsibilities.

Using your data

CareAbout securely stores the information you give us online or over the phone. The locked padlock you see when you’re entering your details on the CareAbout website indicates you have a secure connection.

Forwarding your details

To give you the best possible service, we’ll need to communicate with the provider involved. This can mean securely passing details you give us, to your potential service provider. It will save you having to answer the same questions twice.We’re always keen to share useful tips and resources to make the process of finding aged care a better one. We only do this if you confirm you’d like us to.So this is how we work. To get started on finding the right care for you or for your loved one give us a call on 1300 721 855 or fill in your details and we’ll call you.