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Quality of Carers
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Frequently Asked Questions
- What is a daily fee?
Home Care providers are allowed to charge a basic daily fee, in addition to their other fees, while Aged Care Homes all charge a daily care fee. With Home Care the basic daily fee is added to your budget, effectively increasing what you are able to spend on care and support.
In Aged Care Homes the daily care fee covers day-to-day costs including meals, laundry, and cleaning services. For recipients of a government subsidy, the maximum daily fee is reviewed and set by the Australian Government annually.
- What is the average cost of Home Care?
All levels of Home Care Packages are made up of a subsidy from the Australian Government. You may need to contribute to the Package out of your own pocket. However, the amount that you pay is influenced by several factors including whether or not your chosen Home Care provider charges you a basic daily fee, along with an income-tested fee you may have to pay based on your income (assessed at the start of each quarter).
More recently the Australian Government introduced annual and lifetime caps that apply to any income-tested fees you may have to pay. This is monitored by the Department of Human Services, and they will notify both you and your Home Care provider whenever you have reached your annual or lifetime cap.
- What is a Home Care Package?
A Home Care Package is part of an Australian Government subsidised program designed to offer support to older persons who want to continue living independently in their own home, but may need assistance with some daily living activities.
To see if you qualify for a Home Care Package, you will need to be assessed by My Aged Care to establish the level of care you need. The Home Care Package program offers four package levels, ranging from basic care through to a high-level of care needs, and My Aged Care work with you and qualified assessors in determining your needs.
If you are allocated a Home Care Package, you will need to select a Home Care service provider, and they will be responsible for administering the funds on your behalf.
Some of our customer's stories
Fran and Ken
CareAbout helped Fran and Ken in their home and helped explain Home Care Packages in a way that gave them the confidence to select the right provider for their needs. Ken’s Level 2 Package has meant that they are able to get some help with maintenance and cleaning for the chores that have increasingly become too difficult. Ken and Fran continue to live their lives at home and pursue their interests by going to see great films and shows in the city.
Bruce and Gwen, CareAbout Home Care Customer
Gwen and Bruce
CareAbout helped Bruce understand the funding options available and gave him the confidence to navigate the Home Care funding system.
Bruce has accepted his Home Care Package, giving him the choice and visibility on how his funds are being spent. This will support Bruce and Gwen to remain in their own home and access the services they need.
Fran and Ken, CareAbout Home Care customers