The Support at Home Income Assessment: A Simple Guide

A little help around the house can make everyday life safer and easier. From 1 November 2025, the Australian Government’s Support at Home Program funds practical everyday living services so you can stay comfortable and independent in your own home.

Everyday Living is a Support at Home service type that includes help with light cleaning, laundry, meals, gardening and minor home repairs. Having this extra support available takes pressure off you and your family, so you can focus more on the parts of life you enjoy.

What’s an income assessment, and why is it needed?

To access government subsidies, participants must have their financial situation assessed by Services Australia – this is how your contribution level will be determined.

The My Aged Care income and assets assessment ensures that funding is distributed fairly. If you have the means to contribute to your Support at Home services, you will be asked to pay a percentage of the cost. If your financial situation allows, the government covers the rest.

While the Support At Home income assessment is technically voluntary, choosing not to complete it can result in significantly higher fees (discussed further below).

Pensioners vs Retirees: Do I need to fill out a long form? 

The services you receive are set out in your Notice of Decision and Support Plan after your aged care assessment. Providers can only deliver what is approved for you.

The full list of services, inclusions and exclusions is too extensive to present here, so please view the official Support at Home service list.

The amount of paperwork required depends largely on your current financial status with the government.

If You Receive A Full Or Part Pension

There is good news: It’s most likely that you won’t need to do anything! Services Australia generally uses the information provided for your pension assessment to automatically determine your contributions.

If You’re A Self-Funded Retiree

You will likely need to fill out the Services Australia aged care forms (SA456) because the government does not have your current financial details on file. This also applies if you do not receive a means-tested income support payment.

Veterans

If you’re a DVA client, the Department of Veterans’ Affairs typically handles this for you. You can find more details on DVA income assessments here.

Ultimately, the Income and Assets assessment form is only necessary if Services Australia and/or DVA does not already have your up-to-date financial data (from within the last two years).

Is this assessment mandatory, and what happens if I say no?

Domestic assistance covers everyday household tasks inside your home so you can live in a clean, comfortable space without overdoing yourself, reducing fatigue and lowering the chance of falls or illness from an unmanageable environment.

Advice: It’s almost always better to simply complete the income assessment as you may qualify for a lower contribution rate than the maximum amount you’ll be expected to pay (for not completing it). 

How much will I actually need to pay?

This is where most people get confused. Unlike previous systems, Support at Home does not charge a basic daily fee – instead, you’re required to pay a percentage of the price (for only the specific services you actually receive).The good news? Clinical care, such as nursing, is completely free for everyone. Here, your contributions depend on your financial status and the Support at Home classifications of the services you use.

Your simple checklist: What counts as ‘income’? 

Since My Aged Care’s rules for the income and assets checklist are very similar to the Age Pension rules, you no longer need to guess what counts. 

Special note: Income includes deemed income from financial assets, gross employment income, and net income from businesses.

What counts as ‘assets’ (and is my family home safe)?  

This is often the number one worry for older people. Rest assured, when it comes to Support at Home – your family home is EXEMPT, it is not counted as an asset. According to the My Aged Care assessment guidelines for assets, your principal family home (and up to 2 hectares of surrounding land on the same title) is ignored. The My Aged Care asset test focuses mostly on liquid assets and investments.