Your Home Care Package can be used for a huge range of great services to help you stay safe at home! However, there are some services that are restricted. Find out what they are.
The rule: Funding can only be used for services that directly help you live safely at home and align with your care plan
Not covered: Cars, televisions, rent or mortgage payments, gambling, entertainment, groceries, alcohol, or holidays
Medications: Prescription medications are not covered — these are funded through the Pharmaceutical Benefits Scheme
Meals vs groceries: Meal preparation services (a worker helping you cook) are covered, but buying groceries is not
Your care plan decides: If a service addresses your assessed care needs and goals, it is likely covered — ask your provider
Unsure what’s included? CareAbout can help you understand your funding — call 13 13 00 for free advice
Do you know what’s included and what isn’t included in your Home Care Package? The basic rule of thumb with Home Care Package funding is that you can use the money for any service or product that will directly assist you to keep living safely in your home.
Sometimes people believe that they can use their Home Care Package on anything they choose – including holidays, paying bills or buying their groceries.
Typical household expenditures, like buying a fridge, a computer or a TV, are generally not covered by Home Care Package funding. However, if a fridge is crucial for storing medications or specific dietary needs due to health conditions, it may be classified as a necessary health-related expense. Discuss this with your care provider to determine if such a purchase can be included under your package, ensuring it aligns with your personalised care plan.
Is Home Care enough support for your loved one?
Most older Australians prefer to delay or remove the need to move into an Aged Care Home, though this isn’t always a possibility. Thankfully there are some fantastic, quality Aged Care Homes in Australia. If you or a loved one is looking to move into a Nursing Home in Australia, CareAbout is here to help. Learn more.
Home Care is all about you!
Make sure you are getting everything you need from your Home Care Package. If you have any questions, or are unsure whether a certain provider is a good fit for you, give us a call and get expert help at ZERO cost.
We’re proud to say we’ve guided over 100,000 Australian families through their Aged Care journey. So, instead of wasting hours trying to find a local provider you hope you can trust… Let us take the stress out of finding a quality Home Care Provider for you.
You cannot use Home Care Package funds for buying a car, a television, rent or mortgage payments, gambling, entertainment, groceries, alcohol, prescription medications, or holidays. Funds must be used for services that directly address your care needs and goals.
Can I use my package to pay for food?
You cannot use your package for regular grocery shopping. However, meal preparation services — where a support worker helps you prepare meals at home — are an approved service under your care plan.
Can I spend my funding on anything I choose?
No. All spending must align with your approved care plan and directly help you live safely at home. Your provider manages your budget and ensures funds are used appropriately according to government guidelines.
What happens if I try to use funds for something not covered?
Your provider is responsible for ensuring funds are spent according to guidelines. They will not approve spending that falls outside your care plan. If you are unsure whether something is covered, ask your provider or call CareAbout on 13 13 00 for guidance.
Are there different rules under Support at Home compared to Home Care Packages?
The basic principle remains the same — funding must be used for services that address your assessed care needs. Under Support at Home, services are grouped into three categories (Clinical, Independence, Everyday Living) with clearer guidelines on what is and is not covered.
My expectations were exceeded with the quality of help, support and continuous phone call follow ups to make sure I found an aged care facility for my dad. Billy made the process so easy and took the stress out of finding a suitable aged care facility. Extremely thankful and grateful. I strongly recommend CareAbout services if you’re looking for a nursing home.
Thanks! I am looking for Nursing Homes for myself in...Thanks! I am looking for Nursing Homes for my mother in...Thanks! I am looking for Nursing Homes for my father in...Thanks! I am looking for Nursing Homes for my partner in...Thanks! I am looking for Nursing Homes in...
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Please enter your details below to find the right Nursing Home for you.Please enter your details below to find the right Nursing Home for your mother.Please enter your details below to find the right Nursing Home for your father.Please enter your details below to find the right Nursing Home for your partner.Please enter your details below to find the right Nursing Home for their needs.Why do we need this? So we can get in touch and help find you nursing homes for your needs.
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A CareAbout expert will contact you shortly to assist you with your Nursing Homes options.
A CareAbout expert will contact you shortly to assist you with your Nursing Homes options.
A CareAbout expert will email you shortly to assist you with your Nursing Homes options.
A CareAbout expert will email you shortly to assist you with your Nursing Homes options.
If you require immediate assistance you can call us on 13 13 00
My expectations were exceeded with the quality of help, support and continuous phone call follow ups to make sure I found an aged care facility for my dad. Billy made the process so easy and took the stress out of finding a suitable aged care facility. Extremely thankful and grateful. I strongly recommend CareAbout services if you’re looking for a nursing home.
Oliver B.
July 2024, Trustpilot
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Highly recommend CareAbout service
I would recommend the CareAbout service. Veronica was very quick to provide support based on our needs. What is already a confusing process, I am grateful to have stumbled onto CareAbout to help me navigate.
Dee L.
July 2024, Trustpilot
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Billy is an asset to CareAbout
I dealt with Billy Bennett who was a fantastic help in finding my mum Betty L. respite at Doutta Gala Avondale Heights. Billy was very knowledgeable and gave me the right advice as I had no experience in placing a loved one into an aged care facility. I would definitely recommend Care About and especially Billy to anyone wanting the same assistance in the future.
Jan
July 2024, Trustpilot
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Please enter your details below to find the right Home Care provider for you.Please enter your details below to find the right Home Care provider for your mother.Please enter your details below to find the right Home Care provider for your father.Please enter your details below to find the right Home Care provider for your partner.Please enter your details below to find the right Home Care provider for their needs.Why do we need this? So we can get in touch and help find you a care provider for your needs.
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A CareAbout expert will email you shortly to assist with your Home Care options.
A CareAbout expert will contact you shortly to assist with your Home Care options.
A CareAbout expert will email you shortly to assist with your Home Care options.
A CareAbout expert will contact you shortly to assist with your Home Care options.
If you require immediate assistance you can call us on 13 13 00
I could not recommend CareAbout more highly. They are very professional in their approach of your needs and are so willing to assist in every way possible. The staff are extremely pleasant and understanding. Nothing is too hard or difficult for them. Forever grateful for their assistance with a very daunting task for myself and family. Thank you Guy
Guy B
July 2024, Trustpilot
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Friendly and Professional
I would like to congratulate and give thanks to the Consultant Claire, who treated me as a person not a number, was very helpful and professional in giving me advice, and arranging through all the providers, ones that were suitable for my needs. Thank you, and I would suggest all people looking for home care packages, first go to CareAbout, to save time and stress. Thank you again.
Wayne S
July 2024, Trustpilot
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Top service and care
Rishi gave us real comfort in helping find my elderly mum services she required. He was very easy to talk to knowledgeable and took the time to listen . He really eased our minds as it can be a very daunting experience. Searching for the right care for your loved ones. Highly recommend.
Stella R.
July 2024, Trustpilot
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Terrific guidance
The terrific guidance I received over the phone was incredibly helpful. The staff will call you back when they say they are going to. They speak clearly & kindly, they listen, empathise & have amazing advice to offer.
Linda
July 2024, Trustpilot
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Real and prompt customer service.
I've finally found a group who actually work at what your needs are and begins to fulfill them almost immediatelyThank you to CareAbout
S. Rosewall
July 2024, Trustpilot
We’re here to help
Advice you can trust
Independent advice from experts who know, understand and care.
Quality Care Partners
Not all care is created equal. We help you find the right services delivered by reliable, quality partners.
Thousands of families helped
Every day we help people like you find the care they need.