We’re confident that we’ll match you with a provider you will love, but if you don’t, the CareAbout Promise ensures that you won’t lose anything if you want to change your provider.

Quality care is our priority. We make sure that any provider we recommend meets strict quality benchmarks and has a customer-first approach.

CareAbout quality benchmarks


Transparent fees

Our partners do not have hidden fees and charges. They are committed to reasonable and transparent fees.


Flexible and agile 

Our partners think laterally when supporting customers to maximise the package funding.


Strong Recruitment

A provider is only as good as its people! Our partners are committed to ongoing training and development of staff.


Robust processes

Our partners have robust processes in place. So it is easy for customers to change, shift, request a new service or arrange different supports.


Continuous improvement

Our partners are committed to getting feedback from customers and making changes to improve their service.

Looking for more information?

Make sure you’re getting the right help with your Home Care Package and if you need support finding the right care provider for your needs, or if you’ve got further questions, do not hesitate to call and chat to one of CareAbout’s Advisers on 13 13 00.