Home Care Packages Made Easy

We help you to understand your Home Care Package, your rights, and find you care providers you can trust

We help thousands of people every month with their Home Care Package We help thousands of people every month with their Home Care Package

Your One Stop Resource for Home Care Packages

From learning about how to apply for funding to finding great providers, at CareAbout we help you during every step of your Home Care Package journey.

1

Starting Out

Applying for a Home Care Package is easy but the process takes some time. Being assessed for a Home Care Package is the first step to getting started.

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2

Waiting for funding

There are a number of government subsidies you may be able to tap into while you are waiting for your Home Care Package.

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3

Find a Provider

There are many Home Care Package providers in the market, and their fees and quality vary. You can trust CareAbout to help you find a reliable Provider with fair fees.

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4

Review Providers

Your family and health circumstances may change from time to time. You should review your Home Care provider regularly to make sure your needs are being met.

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What is a Home Care Package?

A Home Care Package is a pool of funding provided by the federal government. It is designed to help older Australians to remain safely at home without having to do everything themselves or rely heavily on their family members and friends.

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How we work

Understand your Home Care options

CareAbout helps you understand what Home Care support and government subsidies are available for you or your loved one in words you can understand

Find quality Home Care

We'll match you with a quality provider who has immediate availability and can meet your needs and budget

It's free!

Our service won’t cost you a thing. Our expert advice and quality provider matching is 100% free for customers

Frequently Asked Questions

Do I have to pay an exit fee when switching Home Care providers?

This depends on what was disclosed in the Home Care Agreement. An exit fee for switching Home Care providers is not mandatory, but it can only be deducted from your unspent home care funds if It is disclosed in the Home Care Agreement you enter into and agree to in advance.
What is an admin fee?

While Home Care providers charge a case management fee for the costs involved in creating your care plan, and conducting home visits for assessment and review purposes, there are additional costs involved in administering your care plan, managing your budget, and co-ordinating carers. These costs are covered by an admin fee your Home Care provider may charge you, and will vary from one provider to the next.
What is a daily fee?

Home Care providers are allowed to charge a basic daily fee, in addition to their other fees, while Aged Care Homes all charge a daily care fee. With Home Care the basic daily fee is added to your budget, effectively increasing what you are able to spend on care and support.

In Aged Care Homes the daily care fee covers day-to-day costs including meals, laundry, and cleaning services.
What is an income-tested fee?

An income-tested fee is a fee you might be asked to pay towards your Home Care. It is separate to the basic daily fee and is calculated based on your annual income not on your assets.

Your income is assessed during the process of applying for a Government Funded Home Care Package, but is reviewed quarterly for any changes. Annual and lifetime caps also apply to income-tested fees and you and your Home Care provider will be notified whenever you reach your annual or lifetime cap.
What is the average cost of Home Care?

All levels of Home Care Packages are made up of a subsidy from the Australian Government. You may need to contribute to the Package out of your own pocket. However, the amount that you pay is influenced by several factors including whether or not your chosen Home Care provider charges you a basic daily fee, along with an income-tested fee you may have to pay based on your income (assessed at the start of each quarter).

More recently the Australian Government introduced annual and lifetime caps that apply to any income-tested fees you may have to pay. This is monitored by the Department of Human Services, and they will notify both you and your Home Care provider whenever you have reached your annual or lifetime cap.