Customer story: Rob and family

When it comes to arranging respite care for loved ones, the process can feel overwhelming and time-consuming. That’s exactly how Rob’s family felt as they tried to organise care for their parents (pictured below) – a couple with specific needs who wanted to stay together, even during respite.

Rob is kindly sharing their story in the hope it can help others facing the same challenges.

How CareAbout made finding the right respite care easy

When Rob’s family found themselves needing to organise respite care for their parents, they figured they had the resources to get it done on their own.

We had an idea of what we needed: catering to our parents’ specific care needs, care for a specific date range, and we wanted our parents – who are inseparable – to have a positive experience, including being accommodated together in the same room, just like they are at home.

Determined to find the right fit, they initially took on the task themselves, dividing up the search and making call after call to facilities. After a week of dead ends and rising frustration, they still hadn’t found a solution. 

Then, everything changed with one phone call to Billy and the team at CareAbout. 

Billy thoroughly got to know our needs through what was a very down to earth and effortless conversation. He was incredibly attentive, thorough and personable.

They appreciated how Billy patiently explained how respite care works, breaking down the process into simple, manageable steps.

Within just 24 hours, Billy had compiled a shortlist of excellent facilities that met their specific requirements, had availability for the right dates and could accommodate their parents together. The family visited two options and quickly locked in the perfect choice.

Thanks to Billy’s efforts, we experienced no stress and felt confident in the choices presented. He turned what initially felt like an overwhelming task into a breeze.

Not only were Rob’s parents happy with the experience, but the family was thrilled with the service they received. 

I highly recommend CareAbout to anyone in need of respite care services. Billy’s dedication and expertise made all the difference.

If you’re feeling daunted by the process of finding aged care or respite care, let CareAbout make it a breeze for you too.

With personalised support and expert guidance, we’ll help you find the right care, minus the overwhelm.

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