Do I have to pay an exit fee when switching Support at Home providers?

No, you don't! As of 1 January 2023, Support at Home providers are no longer allowed to charge exit fees. This means that you have much more flexibility to switch providers if you're not happy with your current one.

What is an admin fee?

While Home Care providers charge a case management fee for the costs involved in creating your care plan, and conducting home visits for assessments and reviews, an admin fee covers the day-to-day costs of running your package, such as invoicing and reporting.

Home Care providers are allowed to charge a basic daily fee, in addition to their other fees, while Aged Care Homes all charge a daily care fee.

What is an income-tested fee?

Income-tested fee is a fee you might be asked to pay towards your Home Care Package, based on an assessment of your income.

What is the average cost of Home Care?

All levels of Home Care Packages are made up of a subsidy from the Australian Government. You may need to contribute to the Package out of your own pocket, depending on your income.

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Home Care in Australia: At A Glance

Home care provides funded support services in your own home — from help with cleaning and meals to nursing, personal care, and allied health
Government-funded options: Commonwealth Home Support Programme (CHSP) for basic needs, or Support at Home for ongoing, comprehensive care
You choose your provider — and you can switch at any time without losing your funding
How to access: Register with My Aged Care (1800 200 422), complete a free assessment, then choose from approved providers in your area
CareAbout helps for free — we match you with vetted, high quality home care providers at no cost to you

What Home Care options are available in Australia?

Having care provided in your own home is as close to an ideal outcome as one can get. The following Home Care options are available in Australia:

Privately Funded Care - Private Home Care is self-funded care services provided in your own home. They are not subsidised by the Australian Government Read more
Support at Home - Support at Home is the Australian Government's main home care program, offering funded packages of care based on your assessed needs. Read more
DVA Home Care - DVA Home Care supports eligible veterans and war widows/widowers with home care services funded by the Department of Veterans' Affairs. Read more
Palliative Care - Palliative Home Care provides comfort-focused care and support in your own home for people living with a life-limiting illness. Read more

What is Home Care?

Home Care is a service whereby you receive a variety of care services in your own home. You do not have to travel anywhere or get dressed up to leave the house! A carer will travel to you and provide you with care and support in your own home.

That support can be as simple or as involved as you need — a hand getting dressed, help with the cleaning and garden, meals, a lift to appointments, or nursing and physiotherapy at home. It can even cover equipment like a walking frame and simple changes such as handrails or a ramp.

Most people access home care through a government-subsidised program, and it starts with a free assessment through My Aged Care on 1800 200 422. From there we'll help you compare providers in your area and find one that fits — free, with no obligation.

What services can you access?

There are a huge number of Home Care services that aim to ensure you can stay safely and happily in your own home for as long as possible. The following are some popular options:

Transport

Check-ins and Wellbeing

Domestic Assistance

Meals and Grocery Shopping

Social Support

In Home Nursing

Respite Care

Personal Care

Home Maintenance

Health Services

Discover Home Care Near You

Explore our comprehensive home care services, conveniently located within your city or surrounding regions across Australia.

Reduce the burden of choosing a Home Care provider

Quality Home Care providers

The providers we recommend have been carefully evaluated and selected so that you know the choice you make is one you can trust.

Providers with fair fees

We are committed to fair fees and to finding providers who can offer you great care for your money.

Get clear answers

Our team of expert advisers will clearly explain how the system works and how to access the support you need.

Frequently Asked Questions

What our customers are saying

Very helpful and explained everything

CareAbout has been very supportive and informative. They have a wealth of knowledge and have helped me to make the best decisions for care for my mother and her particular needs.

Ian Ross

Home Care for self

Great service

Keith was so helpful and explained everything clearly. He made an appointment with a provider to help us and made the process seamless. We had the appointment today and are feeling very confident that we will be well cared for.

Francine Mulder

Home Care

The CareAbout team was thorough

The CareAbout team was thorough and very helpful with matching my dad with the right care provider. They asked a number of questions in relation to my dad and what care he would require moving forward. Would recommend CareAbout if you're looking into a care provider or wanting to change care providers.

Rebecca

Home Care for Dad

CareAbout made it so easy to find a nursing home

I was desperately looking for a nursing home that can provide respite care for my dad. Thankfully CareAbout has made it so easy. With just a few phone calls in the morning I was given a list of the suitable nursing homes, and in the afternoon I was able to find one that can accept my dad. Thank you for a great service!

Hung Bui

Nursing Home

Absolutely outstanding help and support

To be honest I didn’t expect much from CareAbout as I thought it would be an online only support, however my expectations were soon exceeded with the quality of help, support and continuous phone call follow ups to make sure I found an aged care facility for my dad. Billy made the process so easy and took the stress out of finding a suitable aged care facility.

Oliver