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How are service prices set until caps arrive in July 2026?

Until July 2026, Support at Home providers can set their own prices for Support at Home services, as they currently do under Home Care Packages.

Of course, prices must be reasonable, transparent, and reflect the real cost of delivering aged care services. If you’re ever hesitant at all, about the current pricing schedule set by your provider – simply call CareAbout at any time at 13 13 00 for your free review.

When do exceptional circumstances apply for a family member to be a paid carer under Support at Home?

Exceptional circumstances apply when no suitable Support at Home provider is available to meet a participant’s needs. For example, in remote areas, where the person has specific cultural or language needs, or when they require ongoing complex or end-of-life care.

A family member can only be paid if it’s approved under these circumstances, forms part of the care plan, and meets all quality, safety and pricing requirements under the Aged Care Act 2024.*

*Please note: This is general information based on government documentation, not legal or compliance advice.

Can family members be paid carers under Support at Home?

In most cases, family members can’t be paid as Support at Home providers, except in exceptional circumstances.

What happens if I move into residential care later?

If you move into a residential aged care facility, your current Support at Home services will end.

Will my provider stay the same under Support at Home?

Yes. Most Support at Home providers will continue under the new system, so your care should remain unchanged.

If your provider doesn’t transition, you’ll be able to choose another approved provider with consistent aged care service pricing.

If you need to switch providers or require further support understanding this change, simply contact CareAbout here.

How are wait times managed?

After assessment you receive a priority rating of High, Medium or Standard. If full funding is delayed, you may receive an interim allocation equal to 60% of your classification budget so essential supports can start while you wait for the remainder.

What short-term pathways exist?

Two time-limited options sit alongside ongoing services. The Restorative Care Pathway provides focused allied health and nursing to help you recover after illness, injury or a hospital stay. The End-of-Life Pathway offers rapid, enhanced support so you can remain at home with comfort and dignity in your final months, complementing specialist palliative care.

How do rollovers work?

Each quarter you may carry over up to 10% of that quarter’s budget or $1,000, whichever is greater, to cover unplanned needs in the next quarter. If you are moving from HCP, your unspent balance transitions with you on day one.

How much will I pay?

You pay nothing for Clinical Supports. Means-based contributions apply to Independence and Everyday Living, with lower rates for full pensioners and higher rates for self-funded retirees. There are annual caps, a lifetime cap of around $130,000 on non-clinical contributions, and formal hardship assistance if you’re struggling to pay.

What services are covered?

Services are grouped as Clinical Care, Independence supports and Everyday living. Clinical Care such as nursing and allied health is fully funded by government; Independence and Everyday living cover things like personal care, transport, cleaning and meal preparation. Assistive Technology and Home Modifications are funded from a separate AT-HM stream so essential equipment doesn’t drain your regular care budget.

How is Support at Home funding structured?

Funding is tied to your classification and paid quarterly into an account managed by Services Australia. Annual budgets span roughly $10,732 to $7,810 across Levels 1 to 8, giving predictable, needs-based funding that you can direct to approved services in your plan.

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