Yes, your Home Care or Aged Care Package level can be reassessed if your care needs change, allowing you to potentially upgrade to a more suitable Home Care Package level. Contact CareAbout for more information or call us on 13 13 00.

Yes, you can change Home Care providers if you’re not satisfied. 

Need help switching a provider? Speak to one of our care advisors on 13 13 00. 

The waiting time for a government Home Care Package can vary based on your assessed level of Home care Package and local demand. You will  be placed on a national priority queue while you are waiting for your Home Care Package to be allocated.

Yes! There are different types of fees associated with your My Aged Care – Home Care Packages such as basic daily fees, an income-tested fee (if applicable), admin fees or more. However, there are financial hardships provisions in place to ensure affordability.

There are four levels of Home Care Packages: HCP Level 1 (Basic Care Needs), HCP Level 2 (Low-Level Care Needs), HCP Level 3 (Intermediate Care Needs) and HCP Level 4 (High-level Care Needs). You may be eligible for up to $59,593 each year from the Australian Government to subsidise in-Home Care Services, from a Home Care Package Provider of your choice. Wonder if we include the amount for each level?

Call us today on 13 13 00 and get free, no-obligation access to our team of Aged Care Specialists.

You are given a great deal of flexibility in terms of what you can spend your Home Care Package funds on, as long as they relate to your care and wellbeing. When you and your Home Care provider draw up your care plan you will be able to decide what you want to spend your funds on.

The types of home care services to consider are:

• personal care e.g. showering, toileting and assistance getting dressed
• transport to shops, medical appointments and social activities
• simple modifications to the home, including hand rails and ramps
• nursing and physiotherapy
• assistance taking medication
• preparing and serving meals
• household jobs such as cleaning, cleaning, laundry, paying bills, changing sheets, meal preparation and gardening
• provision of mobility equipment such as walking frames
• linking with local community groups and social activities
• decluttering and packing services that can help you feel organised and safe in your home.

We all have the right to choose how we live. Changes to aged care in Australia have put you in control. Make sure you’re getting the right help and if you need support finding the right care provider for your needs or if you’ve got further questions, call CareAbout on 13 13 00.

Home Care Packages are available in all Australian States and Territories, from New South Wales, the ACT, and Victoria, through to Western Australia, the Northern Territory, and Tasmania. While you have to use My Aged Care to be assessed for a Home Care Package, we at CareAbout will be able to assist you in locating the ideal Home Care service provider. Call us today on 13 13 00 and get free, no-obligation access to our team of Aged Care Specialists.

There are a number of variables that affect the number of hours of care you could receive as part of your Home Care Package. The four different levels of Home Care Packages are each designed for a specific level of care, and each has a different maximum government contribution amount attached. The government contribution is paid directly to your chosen Home Care service provider, who may deduct administration and case management fees from it. In addition to this, you may also be asked to pay a basic daily fee and an income-tested fee. The final variable that will influence how many hours of care you can receive is the hourly rate charged by your chosen Home Care service provider.

¹ Amounts indicated are the maximum contribution for 2023 for each level
² These figures are only meant to give some indication of the number of hours of care you could receive per week. They do not represent guaranteed minimum or maximum hours.

CareAbout can help you locate – and more importantly – choose the Home Care services and packages that are right for you, your budget, and your precise needs.

A Home Care Package is part of an Australian Government subsidised program designed to offer support to older persons who want to continue living independently in their own home, but may need assistance with some daily living activities.

To see if you qualify for a Home Care Package, you will need to be assessed by My Aged Care to establish the level of care you need.  The Home Care Package program offers four package levels, ranging from basic care through to a high-level of care needs, and My Aged Care work with you and qualified assessors in determining your needs.

If you are allocated a Home Care Package, you will need to select a Home Care service provider, and they will be responsible for administering the funds on your behalf.

We’re here to help you find a Home Care provider you can trust! We’ve vetted a large network of quality providers, Australia-wide, and offer free, no-obligation access to our team of Aged Care Specialists. So you can save hours of time and stress, and quickly find a local provider who will meet your needs, at no cost or obligation to you. Simply call us on 13 13 00 and let us take care of you.

Centrelink works out the amount you need to pay as an Income Tested Fee. You can find an income assessment form here.

Or contact CareAbout and they can connect you with experts who will estimate all of your fees and even give you advice on how to structure your finances to make the most of government subsidies.