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How does the assessment work?

A Single Assessment using the Integrated Assessment Tool records your goals, daily living needs and clinical requirements, then assigns one of eight classifications and produces a personalised support plan. The assessor can visit at home or conduct the assessment by phone, and a carer or interpreter can be involved if you wish.

Who is eligible and how do I start?

You’re generally eligible if you are 65 or over, or 50 or over for First Nations people, live at home and need support with daily activities or health needs. You start by contacting My Aged Care online or on 1800 200 422 to complete a quick check and book an assessment.

When does it start and what happens to existing HCPs?

It begins on 1 November 2025. If you already have a Home Care Package, you move across automatically on that date with your current funding level and any unspent funds carried over. You won’t need a new assessment just for the switch, and your services continue while your provider aligns them to the new service list.

What is the Support at Home program?

It is a single, government-funded in-home aged care programme that replaces Home Care Packages and Short-Term Restorative Care on 1 November 2025. It introduces eight ongoing funding classifications, a national service list and stronger consumer protections, so people can receive the right help at home without juggling multiple schemes.

How do I find a reputable aged care broker?

Look for a service with proven experience, positive testimonials, and a clear fee structure. A reputable broker will have extensive knowledge of local aged care facilities and provide personalised support.

Is an aged care broker the same as a financial advisor?

No. An aged care broker specialises in finding and securing a place in an aged care home. A financial advisor specialises in structuring your finances to fund aged care costs. They often work together but perform different roles.

When should I consider using an aged care broker?

Consider using an aged care broker when you feel overwhelmed by the process, are short on time, or want an expert advocate on your side. They are particularly helpful in crisis situations or for complex financial or care needs.

What does an aged care broker do?

An aged care broker is a professional who helps individuals and families navigate the aged care system. They provide expert guidance on finding suitable aged care homes, understanding the My Aged Care portal, explaining fees, and completing necessary paperwork.

How does CareAbout’s service work?

We take the stress out of finding a trusted in-home aged care provider in Hobart. Our experts guide you through the process, from choosing a provider to starting your care. It’s all free, easy, and personalised.

Can I change my in-home aged care provider later?

Absolutely. If you find that your current provider doesn’t meet your needs, you can change providers. We’re here to help you find a new provider that’s a better fit.

How Can I Apply for Home Care?

Applying for home care in Hobart involves a few key steps. First, you’ll need to register with My Aged Care by visiting www.myagedcare.gov.au or calling 1800 200 422. Next, you’ll undergo an Aged Care Assessment (ACAT), where a qualified assessor will evaluate your care needs and determine your eligibility for home care services. If approved, you’ll receive an approval letter and a funding level based on your individual requirements. Once your package is assigned, you can then choose a home care provider in Hobart that best suits your needs and preferences.

Navigating the process can be overwhelming, but CareAbout can help guide you every step of the way and connect you with trusted home care providers in Hobart.

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