Yes, your Home Care or Aged Care Package level can be reassessed if your care needs change, allowing you to potentially upgrade to a more suitable Home Care Package level. Contact CareAbout for more information or call us on 13 13 00.

Yes, you can change Home Care providers if you’re not satisfied.
Need help switching a provider? Speak to one of our care advisors on 13 13 00.

There are four levels of Home Care Packages: HCP Level 1 (Basic Care Needs), HCP Level 2 (Low-Level Care Needs), HCP Level 3 (Intermediate Care Needs) and HCP Level 4 (High-level Care Needs). You may be eligible for up to $63,758.20 each year from the Australian Government to subsidise in-Home Care Services, from a Home Care Package Provider of your choice.