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Can I upgrade or downgrade my Home Care Package Level?

Yes, your Home Care or Aged Care Package level can be reassessed if your care needs change, allowing you to potentially upgrade to a more suitable Home Care Package level. Contact CareAbout for more information or call us on 13 13 00.

Can I change my Home Care Package provider if I’m not satisfied with their services?

Yes, you can change Home Care providers if you’re not satisfied.
Need help switching a provider? Speak to one of our care advisors on 13 13 00.

How long does it take to get a Home Care Package after assessment?

The waiting time for a government Home Care Package can vary based on your assessed level of Home care Package and local demand. You will be placed on a national priority queue while you are waiting for your Home Care Package to be allocated.

How many levels of home care packages are there?

There are four levels of Home Care Packages: HCP Level 1 (Basic Care Needs), HCP Level 2 (Low-Level Care Needs), HCP Level 3 (Intermediate Care Needs) and HCP Level 4 (High-level Care Needs). You may be eligible for up to $59,593 each year from the Australian Government to subsidise in-Home Care Services, from a Home Care Package Provider of your choice.

How many levels of Home Care Packages are there?

There are four levels of Home Care Packages: HCP Level 1 (Basic Care Needs), HCP Level 2 (Low-Level Care Needs), HCP Level 3 (Intermediate Care Needs) and HCP Level 4 (High-level Care Needs). You may be eligible for up to $59,593 each year from the Australian Government to subsidise in-Home Care Services, from a Home Care Package Provider of your choice. Wonder if we include the amount for each level?

Speak to our care Advisors for more information on 1300 721 855

What is a My Aged Care Approved provider?

A My Aged Care Approved provider is an organisation that has been approved by the Aged Care Quality and Safety Commission to deliver support for Government subsidised Home Care Packages, Residential Aged Care, or flexible care services.

What are My Aged Care Packages?

My Aged Care packages and Home Care Packages are terms that are often used interchangeably which is why the Aged Care System can be so confusing.

Home Care Packages are government-funded packages to help older Australians remain living at home on their own. There are 4 levels of Home Care Packages, each offering varying levels of support based on an individual’s care needs.

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